Do not proceed with overwriting, resetting or batch cleaning yet. The account, instance, path and synchronization status should be confirmed before looking for recovery clues.
Understand the essentials
Switching to another desktop, another user, or a different directory will cause the "appearance to disappear".
A practical example
Hypothetical example: the file is in the remote download directory and you are searching on the local desktop, but it is not actually lost.
What to check or try
- Search for unique filenames.
- View recent files and recycle bin.
- Check sync records.
- Find a copy and save it first and verify it.
When you find multiple recovery copies, first copy them to a new directory for comparison, do not overwrite them directly. You can see key paragraphs, content length and completed changes instead of just the file name. After the recovery is completed, the main file location is recorded to reduce searching in the wrong directory again.
An easy-to-miss detail
The recovery operation may change the existing status, so you should stop writing important data and seek support first.
Continue reading
- Software problems after a cloud PC update: what to do
- Is the problem with the cloud PC or the application?
Back to Cloud PCs: troubleshooting
Notes and further reading
Troubleshooting AVD connection quality；WorkSpaces Personal network requirements。
This introductory guide was prepared by 51Yunji from public information with AI-assisted drafting. Examples are hypothetical, not hands-on product tests or promises of results. Follow the current product, version and official instructions for specific features and procedures. Compiled on October 26, 2026.