Recording the time of occurrence, duration, network, client version, and task is easier for support than just saying "Total disconnection."
Understand the essentials
Disconnections may occur according to time periods or certain actions, and regular evidence can narrow the scope.
A practical example
Hypothetical example: The video conference is disconnected every time, and the network is unstable at night. This is a different clue.
What to check or try
- Record several times in a row.
- Screenshot of complete error.
- Indicates whether automatic reconnection is possible.
- Check whether the local ordinary web page is also abnormal.
In addition to the moment of occurrence, you can write down whether automatic recovery occurs, whether unsaved content is still present, and whether only one entrance is affected. Several such records in a row are often more helpful than a large number of irrelevant system screenshots. Don't make all your usage logs public.
An easy-to-miss detail
Remove account numbers, file contents, and tokens before sharing logs and screenshots, and do not disclose complete connection credentials.
Continue reading
- Why does cloud PC printing look different from local printing?
- Cloud PC reports an incorrect password: what to check first
Back to Cloud PCs: troubleshooting
Notes and further reading
Troubleshooting AVD connection quality；WorkSpaces Personal network requirements。
This introductory guide was prepared by 51Yunji from public information with AI-assisted drafting. Examples are hypothetical, not hands-on product tests or promises of results. Follow the current product, version and official instructions for specific features and procedures. Compiled on October 26, 2026.